as a “Server manager” was changed to be an “Infrastructure manager”. This is a role
responsible for the management, operation and maintenance of Windows, Linux, database
and monitoring tools. In addition, the cloud computing solutions team is formed to be
responsible for the development, testing and technical support.
6.11.1
Main Tasks of Provisioning the Private Cloud
In order to reduce the cost for short term projects, ABC Inc. decided to adopt a cloud
infrastructure to gain long term competitive advantage. It has constructed two clouds; an IT
cloud inside the company’s secure zone to handle all IT related matters, and a R&D cloud
under the DeMilitarized Zone (DMZ) infrastructure. This will allow the company not only to
meet the operational needs but also to protect the privacy of the clients.
ABC Inc. made some adjustments to its business processes to cope with the implementation
of cloud technology.
The actions taken include:
1.
Purchase:
All PC procurement needs to approval by the general manager.
2.
Business Development:
Enhance the customer relationship management (CRM)
tool use, and update the corresponding key performance indicators (KPIs), in order to
increase the productivity of the sales team.
3.
Recruiting:
Utilize the current staff to perform tasks to the extent possible. In case of
resource or technical shortage or emergency requirements, the priority is to hire
responsive young professionals to execute the tasks effectively. This needs to be
done by experienced recruiters.
4.
Talent resource pool management process:
Always stay alert to the demands of
the market and develop talents who have the experience and are quick learners to
complete new project effectively. Repeat this procedure to ensure the sustainability of
the organization.
5.
Financial:
Accelerate the dunning process by asking the account managers to
remind customers the due date of payment before the end of contract.
6.
R & D cloud:
Set up a team under the R & D lab to be responsible for the cloud
project development in the laboratory and reinforcement, and be the 3
rd
tier support to
utilize their knowledge on cloud technologies.
