6
5.9
it & tel: Dienstag 20.9.2011, Vienna International Airport........................ 217
5.10
Zusammenfassung Fallbeispiele................................................................. 218
6
TEIL VI: Anhang ..............................................................................................219
6.1
Glossar ........................................................................................................ 219
6.2
Index ........................................................................................................... 221
6.3
Abbildungsverzeichnis................................................................................ 224
6.4
Trademarks................................................................................................. 224
6.5
Team‐Kontaktdaten ................................................................................... 225
6.6
Case‐Study Kontaktdaten........................................................................... 254
