8
9
ҏ˖
ሗԸɓ؎դਥd̲̋fவ
ࡈ
ᔊఊ̣ٙdҁϓɓ
ࡈ
ᒅ൯Υ
ߒ
fϤࣛdɽε
ᅰᚥ܄ʔึϞጳሳਪդਥԌԸІОஈd͜ОಛդਥዚጋԌɿd
א
̲
ظ
݊
ܣ
ჿЪ̈
Ըٙf
ЫમᒅɓԬልᕏٙዚࣛdɰ݊ɓᅵfν
؈
Ыซ൯ɓሿӛԓdЫึ
ࠅ
ӋਪԬ
ᕘ̮ٙਪᕚd྅ӛ
ذ
ऊঃඎeᕙЍഃfШʔึϞɛ༔ਪ
ܝߠ
ೌᅰٙԶᏐᗡᗫ
ڷ
d
א
ል
ᕏٙ͛ପҏfӊ
ࡈ
ɛேணӛԓίʹԓՑԓਠࣛdʊཀۜ
ڭ
ҏ၍છdΪϤӛԓ
Ꮠ༈ӚϞਪᕚf௰λًٙ
ر
݊dር˙࿁ਠۜٙப
liability
ίனਯࣛϞᆽٙ
ו
ፕdவᅵఱ̙˸ৰ൯˙ٙࠬᎈf
ί೯࢝ዝ̦࿁֠ٙ༟ৃପุd࿁ɪ
ࠑ
฿ׂί
၇ݔ
ܓ
ɪʥʔΝf൯˙І
ʉ
ࠋ
பືীሞመνҦஔʧࠦeাኳഃeમᒅeၪᚐʿЪfତίઋ
ر
ʊϞ
ה
ҷᜊdՉᜊਗჃ൴ཀ༟ৃପุཀ̘
20
ϋ೯࢝ٙ
ܓ
fථ၌ਕʊኬ
ߧ
ɓ၇ᅼό
ٙᔷᜊdɰҷᜊ༟ৃӻ୕௴ிٙ˙όdɓ၇
ࡈ
ɛʷٙeʃᅼٙପႡdᔷᜊ
މ
ʈุ
ʷٙɽඎ͛ପfவ͉ࣣఱί༆ᙑவ
ࡈ
ཀf
͉ࣣΫഈٙਪᕚ
dɰ݊௰ࠠ
ࠅ
ٙਪᕚdʡჿ݊ථfʡჿ̴݊ʊҷᜊٙdʡჿ̴݊͊
Ը̙ঐᜊʷٙkίӊ
ࡈ
Ӕഄࣩɿʕd̴౧ᚣəО၇፯ධeπίࡳԬዚึࠬᎈkϾЫც
ࠅ
ϽᅇࡳԬkίଡ଼ᔌʕ͍ίҷᜊٙ݊ʡჿdνО̙˸ᆽ
ڭ
ථ၌ਕٙۜሯk
͉ࣣ০࿁ٙᛘ٫
͉ࣣΆྡ০࿁Άุձዚʕٙଣɛʿᐄ٫d˼ʔ݊ථ၌
ࠇ
ၑჯਹٙਖ਼d
ۍ
ࠅ
ٝ༸һεϞᗫථ၌ਕٙ၇၇ࠦΣdԶ
ה
ც
ܠ
Ͻٙථ၌ਕࠠ
ࠅ
lzfҢ
ࡁ
ٙͦᅺ݊dᜫᛘ٫ঐл͜ዑ൳ɽГ
ݱ
ٙ࠭Бʕd
א
ɓ
ࡈ
͋dఱঐ
ޢ
֛ձᐝ༆ኬɝ
ථ၌ਕٙᗫࠦdпՉ̈Ոٙਪᕚdሗਖ਼༆ഈd˸
ک
ਂ̈௰ԳӔ֛iԨ
叫一杯咖啡到底和「雲」有何關係?
ᎇഹ༟ৃ߅Ҧ̶ቃʔᓙҞဆਗd༟ৃᏐ͜˚ू౷ʿଉʷd༟ৃਕϓ
މ
Άุଡ଼
ᔌ༶Ъၾ၍ଣʔ̙
א
ॹٙɓʱf༟ৃ߅Ҧϓ
މ
Άุ೯࢝ٙᗫᒟ༟๕ࣛd༟ৃ
ط
ଣ
ձ༟ৃਕ၍ଣᚻ್ϓ
މ
ɓ
ژ
ࠠ
ࠅ
ٙᜑኪf
༟ৃ
ط
ଣၾ༟ৃਕ၍ଣ݊ɓࢁ
މ
ྼତุਕͦᅺϾ೯࢝ٙ༟ৃᏐ͜၍ଣዚՓfί
ϤዚՓʘɨdΆุΪᏐุਕᅼόٙ௴อሜdආБุਕ
IT
ცӋคe
IT
༟๕ྌၾ
IT
ݴ
၍ଣd௰
ࠅ
Զ༟ৃਕʚଡ଼ᔌd˸ุਕʿ
ݴ
މ
ʕːdɛʑ
މ
͉࣬d
Ԩ˸ᐶࣖ༺ϓ
މ
ࣨːᚨਗɢf
Ϟᛠ
ڐ
ϋԸΌଢପุ೯࢝န͟ኬΣᔷ
މ
ழኬΣd͟ପۜኬΣᔷ
މ
ਕኬΣdʮӷ
ژ
࿁
IT
ਕ၍ଣٙცӋၾ˚
ࡆ
ᄣd݂˸પᄿ௴อ߅Ҧʷਕ
(
IT-
enabled services, ITeS)
ʿ
IT
ਕ၍ଣ
(
IT Service Management, ITSM)
މ
֚ϙ̨ٙᝄ
߅
Ҧʷਕ၍ଣึd͟ৌྠ
ج
ɛ༟ৃʈุഄආึഐΥ
ITSM
ପุᄆ
࠽
ᗡʘჯኬุ
٫
dΝ
2007
ϋ
5
˜ϓͭdԨΪᏐਕପุ௴อٙცӋd
2011
ϋ
5
˜һΤ
މ
̨
ᝄ߅Ҧʷਕึd˸лપᄿ௴อ߅Ҧʷਕ೯࢝f
ࠦ࿁ථ၌ਕࣛ˾ٙԸᑗd̨ᝄ߅Ҧʷਕึ१ί༟ৃ
ط
ଣʿ༟ৃਕ၍ଣٙ
ԉ
ܓ
dҢ
ܔࡁ
ᙄ̨ᝄථ၌ପุٙ೯࢝dৰə೯၇௴อழ༆Ӕ˙ࣩձථ၌ਕ
̮dһഹࠠࠬᎈ၍ଣe༟ࣘ
ڭ
ᚐeৌึ
ࠇ
e
ج
፭ృഃථ၌
ط
ଣʿ༟ৃਕ၍ଣ
ٙᙄᕚfϞᛠѥගٙථ၌༶ၑᗫࣣᘬdɽεҦஔʲɝdॹ˶၍ଣٙΌࠦᝈᓃd
̨ᝄ߅Ҧʷਕึतйˏආ͟ᆄ
ݲ
ථ၌ᑌຑਓ˴ࢩ
Tobias Höllarth
˴ᇜeᆄ
ߕ
e
50
З˸ɪ̮ᘬЪ٫ҁϓٙ
Migrating to the CLOUD
ࡡ˖ࣣdԨ̋ɝՇ֦ίήᝈᓃd
ʔසҦஔdᒔܼ̍ৌึeਕe༟τe
ࡈ
༟Ց
ࡈ
ࣩӺdค፨ϓΣථ၌ቋ{
CEO
̀ᛘٙᘒՊɓࣣd
ڦ
͉ࣣ࿁͊ආɝeซආɝeʊආɝථ၌ٙΆุ
CEO
ϾԊd
݊
࠽
ਞϽٙࠠ
ࠅ
ৎᓃdɰ݊ᗫᒟʲɝᓃf
雲端世界的資訊治理與資訊服務管理
̨ᝄ߅Ҧʷਕึଣԫ
ڗ