54
ථ၌༶ၑ฿ሞ
55
Chapter 2
ࢰd̙ঐ̥ऒʿଡ଼ᔌʕཀʿᏐٙ͜Ⴠฆᜊʷf್Ͼd͟ॹ˶ᅼdவ၇˙όd
ᆑίື
ߒ
ٙϓ͉௰ʃdΝࣛd߰મ͜Άุlzྼ݄ථ၌ਕٙ˙όdԨʔঐྼତථ၌
༶ၑܼ̍ᜳ
ܓݺ
ʿ̙ᓒ̂ٙࡡ
ۆ
f
ˀٙd߰Դ̮ٙ͜ථ၌ਕdఱ̙˸ତϞٙ
ݴ
dऊৰʔ̀
ࠅ
ٙӉʿई
൬
dԨࠠอ
ܠ
Ͻ˲ቇᏐ͍ίᜊਗٙઋ
ر
dᗫٙҷᜊ݊ˢଡ଼ᔌlz༶̮͜ථ
ה
ٙ
ᜳ
ܓݺ
ձዚਗҷᜊԸɽdϗᖡɰ࿁ɽεf
ଡ଼ᔌٙᅺʷ
ථ၌༶ၑdܸٙ݊ਕᏐ͜ʿཀٙᅺʷfவ݊Мᎇഹଡ଼ᔌlzᅺʷཀϾପ
͛ٙkΪ
މ
ί
ࡈ
йପุഐٙਠุᅼόʿ̹ఙٙࢨମdவԨʔจፗ݊ᅺʷٙଡ଼
ᔌdШ
ۍ
˾
ڌ
ίΝɓࣛගlzd৷
ܓ
ᅺʷʿІਗʷٙථ၌ਕd̀ၾՉમٙ͜Άุ
ତϞ
IT
ᐄ༶ආБΥf͟Ϥ̙ٝdආɝථ၌ٙ༩ࢰdᎇ
ࡈ
йΆุϾϞ
ה
ʔΝf
࿁ΆุԸႭdථ၌༶ၑఱจፗഹમᒅ̤ٙɓ၇፯ධdΪϤʔ
ܔ
ᙄҪ̴Ъɓ
ࡈ
ዹ
ͭ༶БٙᏐ͜ҏf
ࠅ
Դ͜ථ၌dʔ̀ϓͭอٙଡ଼ᔌdˀϾ݊л͜ତϞٙ
ݖ
ěঐe
ط
ଣʿҏഃd
ආБҷிfίኬɝථ၌ʘ
ۃ
ఱ̀ਗ਼Չ༶ЪҁϽᅇfΆุ̙˸ᔊఊٙӉਂৎd
νᄣ̋ᕘ̮༟๕fԷν྅
ERP
ӻ୕dԴ͜Ꮠ͜όٙ
ژ
݊щlsԴ͜kᒔ݊ʮ
̡lzٙ
IT
ژ
ʑঐԴ͜kϞࣛவபᏐʱৣഗՈϞમᒅ̌ঐٙఊЗf
ʔሞආБəʡჿሜʿҷᜊdᐼ݊ึଘऒՑ௴ிอٙʈЪ
א
݊ʈЪࠠอʱৣٙઋ
ر
fΝࣛdίΆุʕึϞतᛆତପ͛dϤࣛਬϞમБቇٙථ၌ഄଫʑঐ༆Ӕ
ਪᕚfථ၌༶ၑҷᜊə
IT
ژ
ٙԉЍdΝࣛɰҷᜊəଡ଼ᔌʕ
IT
ژ
ࡰʈٙਕf
ᆽ
ڭ
͊Ըٝᗆ
Ъ
IT
ࡰʈٙԉЍd͍၍ଣ٫ٙԉЍdᔷᜊ
މ
ਕʧਠԉЍdϞԬԉЍึ
ऊ̰dϞԬԉЍ
ۍ
ঐ௴ி̈Ըf௰Պۨٙ྅݊
IT
ӻ୕ٙτༀe၍ଣʿၪᚐഃʈЪ
ேίऊ̰ʕd՟Ͼ˾ʘٙ݊ආචٙਕdԷντΌ္છeථ၌၍ଣٙอਕɰʔᓙ̈
ତfνϤٙᔷᜊdਗ਼Դ
ࡈ
ɛਖ਼ุҦঐٙቮၾᇖᜊ
੬ڢ
ࠠ
ࠅ
fϤɓҷᜊɰ
ڮ
Դ
IT
ژ
ٙԉЍʺॴdঐϓ
މ
Չ˼ุਕ
ژ
ፔ༔ᚥਪٙԉЍd
މ
ʮ̡Չ˼
ژ
Զٜટ
пfΆุ
ה
Ϟࡰʈே̀௪λࠦ࿁வԬᜊʷf
Ң
ࡁ
ც
ࠅ
௴
ܔ
อٙٝᗆd˸ΪᏐɪ
ࠑ
ҷᜊdவɰจፗഹৰəᏐՈ௪ਠุʿପุٙ
ਖ਼ุٝᗆ
Know How
̮dतйٙ݊dᒔኹϞථ၌ਕ၍ଣٙҦঐfԷνj
ථ၌ਕνОછՓd
ࠅ
Ϟʡჿᅵٙ༟ৃk
ʡჿᅵٙਕ˥ᙄ݊̀ٙdΝ̴ࣛ
ࡁ
ც
ࠅ
νОஹഐk
Ϟࡳɓ
ࡈ
ᗫᒟᐶܸࣖᅺ
Key Performance Indicators
d
KPI
ึίਠุٙცӋ
ʕԴ͜k
ତϞٙٝᗆdतй݊ί
IT
ᐄ༶ჯਹd࿁ΆุԸႭdʔሞ݊щࠠ
ࠅ
dே̀
ڭ
वfᒱ್
IT
ӻ୕ٙЪdίਗ਼༟ࣘᔷՑථ၌ʘ
ܝ
dʊʔΎ݊ೊᓃʈЪdШʮ̡
lzᒔ݊
ࠅ
Ϟԑٙ
Know How
d˸
ک
ਗ਼ԸϞ̙ঐᔷ౬ථ၌ਕਠࣛdʮ̡Ϟԑٙ
ঐɢ̙˸൙ᛠ
א
൙Пd˸ΪᏐһ౬ਕਠࣛd̙ঐऒʿٙҦஔʿଡ଼ᔌࠬᎈf
ථ၌༶ၑ̥̤݊ɓ
ࡈ
ᒈැk
ίΆุʕdಃΣ೯࢝బዚਗၾᅁٙ
IT
ਕᒈැdʊೌ
ج
৾˟fʦ˂d̹
ఙʿΆุٙ೯࢝dᐛࢹຬᜊd̹ఙਞၾ٫͍ܵᚃࠦᑗอٙܿiΝࣛdʊϞٙΆุɰ
ʔᓙᜊʷʕdၣ༩ପุᄆ
࠽
ᗡɪdʊႰ೯ɽඎΥ༟Άุ̈ତdɰኬ
ߧ
ጳସٙΆุԻᒅ
ତiอʮ̡eอਠุᅼόν
ܝڠ
݆ഉছ
ڽ
̈fν
؈
Άุၾଡ଼ᔌೌ
ج
Σථ၌ቋٙ༑d
ึ೯͛ʡᅼᅵًٙ
ر
k
ணΆุ
ࠅ
ኬɝ௴อd
א
݊
ࠅ
༶͜௴อᅼόdৎԸԨʔ࢙dΪ
މ
͊Ը̹ఙʿ
ପุᒈැdே݊ఢਿථ၌ਕਿᓾɪ˸ආБ೯࢝dΝࣛɰୌΥ˸ථ၌
މ
ਿᓾٙՊ
ᇍfֻֻΪ
މ
ɓ
ࡈ
Ꮠ͜όٙ፹̰dఱ
ڜ
ᖟəΆุ௴อʘ༩fΆุ߰ʔঐટᙃՑථ၌
ਕd̴ਗ਼ఄ̰ί
ܓ
ʿᅁٙቇᏐɢdɰจፗഹਗ਼ආɓӉఄ̰ਠዚf