30
ථ၌༶ၑኬሞ
31
Chapter 1
˸ٝ༸ԟԬཧଡ଼ٙЗໄၾᅰඎfவɰঐࠥЭ৾ዚࣛග˸ʿ
ܝ
ා˕౪ٙගટ
൬
͜f
8.
ІϞථ၌Ꮠ͜όj͟܄˒˴છd˸ʿ
ࠈ
ఊᚨਗٙ͛ପᅼόdϞпʺᘩ
ن
ɢfԶၣɪᏐ͜ό
App
d܄˒̙˸ίᇞɪІБ፯ଡ଼ༀପۜٙཧ
ଡ଼dண
ࠇ
௴ிอପۜdΎʹ͟ʈᅀႡிf
9.
͛ପ฿ᝈj࿁܄˒ٙλஈdఱ̙݊˸ܵᚃһอ༟ৃdٝ༸
ࠅ
༶ٙཧଡ଼d
ତίЗОஈf࿁܄˒ϾԊdึˢ༰࢙
ࠇ
ၑৗٙ༶ࣛගdᜫ˼
ࡁ
ঐ
һᆽʲήྼତ࿁
ݴي
ٙ
ו
ፕf
10.
ϓۜ
ݴي
jҢ
ޟࡁ
Ї̙˸ซ྅dԶɓ၇̙˸፯ٙ
ݴي
ਕdls܄˒፯
ਗ਼ՈϓٜۜટՑٙਕdϞпɽඎಯˇପۜᅲπՈБٙϓ
͉f
࿁дԸႭdྠඟ
ה
ක೯̈Ըٙ༆Ӕ˙ࣩ
௫੬ڢ
̈fʔ̥݊Ϊ
މ
ථ၌ፔ༔ᚥਪ
ঐԶୌΥʮ̡lzၡ
ܢ
ც
ࠅ
ٙථ၌ਕd̴Νࣛɰ
މ
ʮ̡ྌ̈ɓੵᔝྡdп
නлᔷۨ
މ
ତ˾ʷٙਕۨΆุf
࿁ӊ
ࡈ
ɛԸႭdɽே
ܘ
ูήᐝ༆Ցdථ၌ჯਹٙ೯࢝ືଘऒεʈЪdᒔ
ც
ࠅ
һε
ܝ
ᚃٙীሞfࠠ
ࠅ
ٙ݊d࿁ӊɓ
፯ࡈ
ධdேᏨ
ݟ
݊щᒔϞ̙ੂБٙಁ˾˙
ࣩkც
ࠅ
ࡳԬ̌ঐkί௰λ
௰א
ᕸٙઋ
ر
ʘɨٙ௰ቇʷცӋ
މ
Оk
࿁ʮ̡ϾԊd০࿁อٙ
IT
༆
Ӕ˙ࣩٙዚึձࠬᎈdՑɓ
ࡈ
Όࠦٙᐝ༆fΪ
ϤdટɨԸٙdʮ̡Ꮠᄲൖ
ܛج
eৌਕၾึ
ࠇ
ձҦஔഃࠦΣٙᗫືiϞɓଡ଼
ɛ
ޢ
֛
IT
ᗫٙτΌ݁ഄd̤ɓଡ଼ɛஈଣଡ଼ᔌձЪุҏ
ה
ც
ࠅ
ٙᜊһfึ
ࠇ
ژ
˴၍
ۆ
̀࿁
ࡈ
йٙਠุ
ࡈ
ࣩዄ
ࠋ
ৎ௰
ܝ
ٙᄲ
ݟ
பdᆽႩ༆Ӕ˙ࣩ݊щঐ
މ
ʮ̡
௴ி
ڗ
Ⴣлूiν
؈
ഈࣩ݊
ٵ
֛ٙdɰ
ࠅ
ᆽႩ݊ʡჿᅵሯٙ
ڗ
Ⴣлूf
ܔ
ᙄમ՟ٙБਗ
ɦཀəಂdɪɓdྠඟ̈ᏐϽᅇٙථ၌ਕ
ܔ
ᙄdԨܸ̈வԬਕОࣛ
̙˸ኬɝdШɦʔึᜫᗫΝʠཀ
ܓ
௶ଢ଼fථ၌ፔ༔ᚥਪ
Sam Smart
ίε
ژ
Ν
ΥЪɨਂəɓ΅జѓf˼ഗ
၍ࡈ
ଣྠඟٙБਗ
ܔ
ᙄ݊j
1.
ᔷᜊήਜ፬ʮ܃ٙᏐ͜όd݊ɓ
ࡈ
ථ၌༆Ӕ˙ࣩiΝࣛԶуࣛٙৃࢹʹ
౬
ձၣ༩ึᙄ̌ঐdҷഛʈᅀձቖਯኽᓃʘගd˸ʿၾቖਯྫМձ܄˒ʘග
ٙ๖ஷ˙όf
2.
ኬɝɓ
ࡈ
Άุlzᄿ
ع
Դٙ͜Ꮶࣩ၍ଣӻ୕
DMS
dՈ௪ୌΥ
ܛج
ᇍ
ٙ˖Ꮶ၍ଣ̌ঐd̍ўঐί܄˒ତఙτΌή՟͜ҦஔਕٙᏦࣩf
3.
ኬɝΌΆุٙ܄˒ᗫ
၍ڷ
ଣӻ୕
CRM
༆Ӕ˙ࣩd˸ᄣ̋ቖਯྠඟٙࣖ
ଟdԨˏආɓࢁਕʈఊӻ୕
Ticketing System
d˸৷ਕۜሯf
4.
ኬɝɓ
ࡈ
ථ၌ཥɿʷમᒅӻ୕dܼ̍፩ɝٙ
ي
˸ʿ
ࡑ
ࢫٙ
ݴي
f
5.
வ
ࡈ
ථ၌ཥɿʷમᒅਕd˴
ࠅ
݊ԶഗՈႡிਠձ˼
ࡁ
ٙՈБd
ܔ
ɓ
ࡈ
͟
ࠈ
ఊ
ה
ᚨਗٙႡிਕf
6.
ৣໄɓࢁ
IT
ක೯٫ථd˸Զܼ̍อᏐ͜ό༊ձ᜕ϗٙක೯ᐑྤd˸
ʿᏐ͜όε
ࡈ
ਜਹٙਕf
7.
০
࿁ତπٙჃ၌ၪ
ࡌ
ஹഐӻ୕Ъᓒ̂dतй݊࿁ʈЪତఙٙዚኜண௪dԶ
છՓόٙІਗʷһอdΝӉ՟ዚኜண௪ɪٙ୕
ࠇ
ᅰኽձ༟ࣘdԱண௪
Դٙ͜ණ
ܓ
dᜫʩeৣٙԴ͜ϋࠢ௰ቇʷf
ɪ
ࠑ
ٙථ၌ਕdϞʱ̥݊ఊዹක೯ഗΆุlzԴ͜dतйᏐ͜ක೯ձቖਯ
ഃઽชุٙਕዚɪdவɰ݊ʮ̡௰
൮ޜ
ٙ༟ପfЇՉ˼ၾุਕ༰ೌٜટᗫٙථ
၌
ਕd
ۆ
̙˸ίІ̹͟ఙʕ՟f
ʮ̡͊ԸԶഗ܄˒ٙථ၌ਕdਗ਼݊ʮ̡ۜΤɨٙਠุਕfΪϤdவਕ
Ꮠ͟
࠽
ڦ
፠ٙਕԶᏐ٫ԶԨᐄ༶fίɨɓ
ࡈ
ਖ਼ࣩಂගdᒔ༊ତπٙ
IT
