6.3.1
Changes and considerations of IT Governance in Cloud
Implementation
Cloud computing services platform features resource pooling and service-oriented.
Therefore, during the transition and promotion process, more participation and collaboration
of the internal departments are needed. In practice, a sound management structure is the
key to the success of the enterprise or organization transformation. Like any typical cloud
computing transfer, migration to the cloud will bring on new challenges. Thus, there will be a
need to further clarify the roles and responsibilities of the new model. The management
team needs to spend time and energy to build proper management and support structure to
achieve its goals. The following are suggestions to the division of organization for cloud
governance. Their respective responsibilities are:
Cloud Steering Committee
:
Provide strategic guidance and management to the cloud transformation of the entire
enterprise or organization. Ideally, this committee should be the subordinates of the Board
Governance Committee.
Cloud Control Board
:
Provide tactical guidance on specific cloud tasks. Similarly, it should be an integral part of
the Board level governance control.
Cloud CoE (Center of Excellence) Advisory Group:
Responsible for the day-to-day direction of the cloud activity. For IT governance in the
cloud environment, CoE acts as the lead in IT governance. It is composed of the people,
process, technology, and services, leading the implementation process of cloud services
in enterprise or organization.
6.3.2
Key Management, Measurement, and Considerations of IT Services
in Cloud Implementation
Current enterprise or organization adopting ITIL (IT Infrastructure Library) (v2 or v3) or
ISO20000 (2005 or 2011 version) for IT service management aims to introduce key items
such as standardize processes and control, organizational roles and responsibilities,
process measurement, and improvement. In service level management (SLM), as an
example, after the adoption of ITIL or ISO20000, the IT organization may have the following
in progress:
1.
Service Catalogue and the related SLA
2.
Service catalogue management: responsible for maintaining services catalogue
