6
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3
Information Governance and Service Management
Synopsis:
1.
The importance and execution of cloud IT governance and Service Level
Agreement (SLA).
2.
Key consideration of organization adjustments and changes for cloud IT
governance and service management.
Enterprises and organizations today are in an era of intense global competition in the midst
of economic downturn. Multiple challenges (such as waves of market expansion, increase
profitability, reduce costs, improve operational efficiency, competitive differentiation, core
competence, sustainable management, and energy conservation) often go beyond the limits
of the organizations and enterprises, making it difficult to successfully maintain competitive
advantage. The IT departments of the enterprises using cloud computing technologies will
have the following changes and expected benefits:
1.
Reduce overall IT costs.
In the traditional IT architecture, there is a need for large up-front investment for
software, hardware, and human resources. While in cloud, purchases made to the
cloud service providers can be on-demand. This will allow the use of the cost for IT to
actual computing resources. There is no need to construct the IT system nor there a
need to support a large number of maintenance personnel or buy expensive IT
software license.
2.
Adequate and reasonable use of IT resources.
There are periods of peak and non-peak for most information infrastructure and
application systems. To ensure system stability and reliability, resource provisions are
normally done gauging on the peak resource needs, which can cause a waste of
resource during non-peak period. In cloud computing, resources can be dynamically
allocated to allow IT resources to be used more adequately, reasonably, and
optimized.
3.
Quick adaptation to changing business needs.
In the traditional business environment, new business needs are transforming into IT
needs. Only after a period of time of IT development and posting online can those
needs be fulfilled. Application of cloud computing can help to lower the costs,
expedite the use of cloud services, satisfy business needs, and adapt to changes in
the new business environment and business model.
4.
Save energy, preserve green.
Economic development often comes with the negative impact on the waste of energy
